DMSA Surveys
Using the sophisticated DMSA Survey Presentation System© this division is able to offer one or a combination of the following surveys:
Organisational Climate Survey
We offer comprehensive, tailor-made organisational climate and culture surveys which assess the effectiveness of the people management practices in your organisation.
Conducting a Climate and Culture Survey will:
• enable management to demonstrate their commitment to the individuals who make up their company
• provide a platform for employees to directly contribute to organisational improvement
• show employees that their opinions are valued
• ensure that employees are serious partners in the process of organisational transformation and improvement.
Our team of organisational Psychologists, Business Analysts and Statisticians work with you in ensuring the information you gain from the survey is relevant, meaningful and useful, and adheres to the highest scientific standards.
Customer Satisfaction Survey
Our approach to Customer Satisfaction Surveys is to ensure they deliver results the organisation can act on. DMSA therefore assists our clients in determining what aspects of customer satisfaction to measure such that we measure what counts, and our advanced analysis methodologies provide accurate and insightful results.
To explore questions related to customer satisfaction in more detail, we have a model that assesses both the organisation’s internal Customer Service Climate and the Customer Satisfaction levels of external customers. In these surveys we are also able to explore customer’s priorities and employees’ perceptions of these priorities.
We can then identify:
• Reasons for customer satisfaction or dissatisfaction
• Alignment between customer needs and employee perceptions of these needs
Consequently, we can propose specific recommendations as to how Customer Satisfaction can best be improved.
Communication Survey
While an organisation may have a communication strategy in place, our Communication Surveys reveal the impact of the strategy and related tactics on the intended audiences.
These surveys provide the organisation with essential insights such as who is hearing the message and who is not, which media are most effective, requisite frequencies of communiqués, and whether the message content is appropriate or how it needs to be tailored to different audiences.
Recruitment Survey
DMSA’s Recruitment Survey offers a unique opportunity to assess your employment brand image and the success of your recruitment strategy. Unlike our On-boarding Survey, this assessment does not focus on current employees but rather on your target employment market. We use a range of innovative methodologies to benchmark your organisation’s scores against other organisations in your industry.
Onboarding Survey
Two of the most critical ‘Moments of Truth’ in Talent Management is when an employee first joins a company (ONBOARDING) and the second is when he/or she leaves (EXIT).
Our Onboarding survey evaluates employees’ initial organisational experiences from the first week through to the first six months. The survey provides a tool for both a quantitative assessment of onboarding processes and procedures and can provide an early warning of employee dissatisfaction and increased turnover.
Exit Interview Survey
Two of the most critical ‘Moments of Truth’ in Talent Management is when an employee first joins a company (ONBOARDING) and the second is when he/or she leaves (EXIT).
Our exit interview system provides a wealth of information for organisations interested in talent retention. Because our exit survey is anonymous and confidential, and we take responsibility for collecting and analysing the data, we are able to collect accurate, user friendly information for organisations to feed into your selection, retention and talent management strategies. An added advantage is the bench-marking aspect of the exit survey system.
Leadership Style Survey
DMSA’s Leadership Style Surveys give feedback on the prevailing leadership styles in the organisation. We are also able to assess the impact and effectiveness of these leadership styles within different areas of the organisation and establish where different leadership styles may be more or less effective. Survey results provide valuable input into Leadership Development and Coaching.
Top Employee Survey
This survey enables managers to rate their subordinates on various aspects of their performance in the workplace. The output provides standardised rating scores for each employee taking into account different departments and divisions. Employee scores are useful inputs for talent management strategies.
Customer Courtesy Calls
As a quick and effective way to get to know how your customers rate you. We’ve developed an innovative way to show the client that they are appreciated but at the same time get access to crucial information that can have a huge impact on client retention and general service delivery.
DMSA’s Customer Courtesy Calls give you the opportunity to “thank” your customers for using your service, and get to know what they think about you, verbatim with no probing. You will also receive a summarised analysis of the comments to enable you to prioritise your interventions.
Add a fresh touch that will totally “bowl your customers over” by the type of service they are not used to receiving in South Africa.